FAQs

1. What products do you sell? At Vantix, we specialize in home appliances, indoor furniture, electronics, and various home improvement products. We offer a wide range of items designed to improve your living space.

2. How can I track my order? Once your order is shipped, you will receive a tracking number by email. You can use this number to track your order through the carrier’s website.

3. Do you ship internationally? Yes! We offer shipping to the United States and the United Kingdom. For other regions, please contact our customer service team for assistance.

4. How long will it take to receive my order?

• USA: Economy shipping typically takes 5 to 8 business days.
• UK: Standard international shipping takes 6 to 12 business days. Delivery times may vary depending on location and external factors.

5. Can I change my order after placing it? Unfortunately, once an order is placed, we cannot modify it. Please double-check all order details before confirming your purchase.

6. What is your return and refund policy? Please refer to our Return and Refund Policy for full details on how to return products and request a refund.

7. Do you offer a warranty on your products? Yes, we offer a 1-year warranty on all eligible products, covering defects in material and workmanship under normal use. Please see our Warranty Policy for more information.

8. How can I contact customer support? You can reach us by email at contact@vantix.shop or by calling +1(786) 203-6186. Our team is available from Monday to Friday, 9:00 AM to 5:00 PM EST.

9. Is my payment information secure? Yes, we use secure payment gateways and SSL encryption technology to protect your payment information.

10. Can I cancel my order? Orders can only be canceled within a short period after placing them. Please contact our customer support team immediately if you wish to cancel.